Frequently Asked Questions

Contact Us

How can I contact Scrubs on Wheels?

Phone: 855-230-1680
Monday-Friday: 8am-5pm ET


Scrubs on Wheels
1730 Gateway Court
Elkhart, IN 46514

Online Ordering

How do I place an order?

Ordering on is simple, easy, and secure. Simply select the color, size, embroidery options (if applicable), and the quantity then click the "Add to Cart" button. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on the "View Cart" or "Checkout" icon at the top-right of the page to review your selections. When you are satisfied with your order, click the "Proceed to Checkout" icon to complete your purchase.

Can I order by phone or fax?

We accept phone or fax orders on a case to case basis. If you are interested in submitting an order via fax or phone, please contact us at or visit our contact page

How do I track my order?

With the exception of special order items, all customers will receive a shipping confirmation email that includes a tracking or delivery confirmation number. To track an order after it has been shipped, click on the "Order Status" icon at the top right-hand corner of the navigation bar. Then enter your order number and email address or billing zip code.

What forms of payment does Scrubs on Wheels accept?

We accept payment by Discover, Visa, MasterCard, and American Express for online orders. When ordering by mail or fax, we accept payment by the aforementioned credit cards as well as by check or money order.

We will charge for the processed in-stock items, plus the entire amount of shipping & handling costs. Payment for any backordered items will be charged upon delivery. You will not be billed any additional shipping fees for backordered items.

Does Scrubs on Wheels charge sales tax?

We charge sales tax on merchandise and shipping charges in all US states with sales tax. The amount of sales tax charged is based on current state and local tax rates. Sales tax will be refunded for returned items.

State and local sales tax rates are subject to change at any time.

How do I use a promo or coupon code?

In the "Discount Codes" section at the bottom of the Checkout page, enter your coupon code in the box and click "Apply Coupon" to update your order subtotal. Limit one promo or coupon code per order.

What if an item is not in stock?

On occasion, demand for a product will exceed the quantity in stock. When browsing our site, the stock status will be displayed next to the size or color option on each product page. In addition, a message will be displayed in your shopping cart next to the items in question. We will often give you the option of replacing the item with a different one (i.e. a different color).

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped at our cost at no extra charge to you.

What if I don’t see a particular clothing color or size?

We receive availability of color and size options for clothing directly from the manufacturer. If a size or color is missing for a particular product, that size or color may be sold out or has been discontinued by the manufacturer. Some items such as printed scrub tops are seasonal or of limited availability and are only available while supplies last.

How can I cancel or change my order?

If you need to cancel or change an order, please email as soon as possible with your request. Cancellation or change of an order after shipment involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.

What if Scrubs on Wheels is unable to accept my order?

Please note that we may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include (and are not limited to) limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, Scrubs on Wheels will issue a credit to your payment method in the amount of the charge.

Is shopping at secure?

You can feel completely secure when ordering from All online transactions are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. We do not store any sensitive information on our servers nor do we share your information with third parties.

How accurately is the clothing color represented on

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.

Account Management

How do I log in?

To review your account information, click on the "Account" link located in the top right hand corner of the page. Enter your email address and password to access your account.

I forgot my password. How can I reset it?

You can click here to reset your password. We will email a new temporary password for you to use.